FIRST LINE LEADER/MID-LEVEL MANAGER TRAINING
Course Length: 5 days

An organization’s First-line Supervisors and Mid-level Managers make important decisions on a daily basis that are critical to the satisfaction of its internal and external customers. This five-day program is geared to train the basics of leadership and management to individuals in these critical positions, supplying them with the tools they need to make optimal decisions that are aligned to the organization’s strategy and lead their teams in execution. This training is taught in a style that maximizes classroom participation. Learning exercises, case studies, and several scenario-based exercises are used to enhance the competencies and skills learned in each module. The course includes follow-on assignments to implement tools and concepts into the organization. Participants will identify one project in their area where they will employ the principles taught in the classroom.

Course Objectives

• Explore best practice leadership skills
• Practice using effective decision-making tools
• Understand how to manage conflict effectively
• Develop the ability to influence others when in a position without authority

Primary Topics

• Leadership vs. Management
• Learning Work Styles
• DISC Behavior Profiles
• Influencing Others – Establishing Trust
• Leading the Organization During Crisis
• Mentoring and Coaching
• Recognizing and Rewarding Employees
• Taking Care of People
• Effective Communications
• Effective Listening
• Conflict Management
• Diversity Management
• Utilizing Critical Thinking Skills
• Time Management – Managing Priorities
• Team Building for High Performance
• Strategic, Operational & Tactical Goals
• Creating Positive Change
• Influence without Authority

For more information about this course please call 1.855.NOVACES or click here to contact us by email.